Return of products or cancellation of contract agreements policy

  • Baby Boom reserves the right of a no cash back policy, a voucher will be issued should the customer decide not to take an immediate exchange
  • Items will only be exchanged within a 14 day period
  • No exchange or return will be granted without proof of purchase
  • No voucher will be exchanged for cash and no change will be issued from the voucher
  • Lay buy cancellations may result in a contract cancellation fee being charged of 5% of the Lay Buy value
  • Exchanges will be done on the price the customer paid-unless there has been a national price decrease due to end of ranges, this will be handled on an individual basis via our customer service center and may result in a lower returns value

Exclusions of the condition of returns policy

  • Products that are found to be faulty or misrepresented by the manufacturer-all returns of this nature will abide by the manufacturer or importers returns policy. Both Baby Boom and suppliers reserve the right to test all items before any decision is made with regards to the return/exchange
  • The item was not used for the intended purpose of the product
  • Instructions of the product were not followed
  • Products damaged due to negligence
  • Products not in sealed, original, undamaged packaging-this includes items assembled
  • All products which comprise foodstuffs, beverages, or other goods intended for everyday consumption, this includes but is not limited to all formula, juices, foods
  • Where the products are personalized or made to the customer’s specifications; where products are manufactured for the customer
  • Where the products are perishable or will expire rapidly
  • Where the products by reason of their nature cannot be returned; this includes but is not limited to all items of a hygienic nature, underwear,breast pumps, cosmetics, potties, as well as safety products including but not limited to, car seats and all medication
  • Any reading / Audio material sold
  • Any “end of range” items
  • Items tested and found to be in working order
  • Christening clothes

The Baby Boom returns policy is designed to ensure that our customers are assured that the products on our shelves are safe for all.

Customer service: 021 981 0467