If any of our valued customers are dissatisfied for any reason whatsoever with any item bought online, you are able to return it to any Baby Boom branch of your choice. Alternatively, you should contact our Online Store at 011 974 1316 to make arrangements for the collection of the item and delivery of a new item you want to exchange it for.
Returns will only be considered within the first 14 days from the online purchase date. A refund can only be considered if the conditions of Baby Boom’s refund and exchange policy have been fulfilled.
Baby Boom will exchange or refund the cost of the product on the following conditions:
- The original Online Order is provided by the customer;
- No in-store exchange or return will be granted without proof of identification and online purchase receipt as all returns need to be checked and verified by head office;
- Returned products must be in the original condition and in undamaged packaging;
- No refunds or exchanges will be considered for a product that has been misused or purposely damaged;
- A faulty product will, where relevant, be subjected to a technical assessment by a specialist before being repaired, replaced or refunded;
- Repairs may involve a courier cost that is for the customer’s account and will be quoted upfront;
- When returning a product for repair, please ensure that it is hygienically clean;
- Any online order errors mistakenly made by a client can be returned to Baby Boom. A standard courier fee will be charged for collections which will be discussed with the client beforehand. Agreement will have to be reached by both parties before any arrangements can be made for collection by courier;
- Exchanges will be made on the price the customer paid unless there has been a national price decrease due to end of ranges. This will be handled on an individual basis through our customer service center and may result in a lower return value.