Online Refund and Exchange Policy

If any of our valued customers are dissatisfied for any reason whatsoever with any item bought online, you are able to return it to any Baby Boom branch of your choice. Alternatively, you should contact our Online Store at 011 974 1316 to make arrangements for the collection of the item and delivery of a new item you want to exchange it for.

Returns will only be considered within the first 14 days from the online purchase date. A refund can only be considered if the conditions of Baby Boom’s refund and exchange policy have been fulfilled.

Baby Boom will exchange or refund the cost of the product on the following conditions:

  1. The original Online Order is provided by the customer;
  2. No in-store exchange or return will be granted without proof of identification and online purchase receipt as all returns need to be checked and verified by head office;
  3. Returned products must be in the original condition and in undamaged packaging;
  4. No refunds or exchanges will be considered for a product that has been misused or purposely damaged;
  5. A faulty product will, where relevant, be subjected to a technical assessment by a specialist before being repaired, replaced or refunded;
  6. Repairs may involve a courier cost that is for the customer’s account and will be quoted upfront;
  7. When returning a product for repair, please ensure that it is hygienically clean;
  8. Any online order errors mistakenly made by a client can be returned to Baby Boom. A standard courier fee will be charged for collections which will be discussed with the client beforehand. Agreement will have to be reached by both parties before any arrangements can be made for collection by courier;
  9. Exchanges will be made on the price the customer paid unless there has been a national price decrease due to end of ranges. This will be handled on an individual basis through our customer service center and may result in a lower return value.

Exclusions on the condition of Online Refund and Exchange Policy

  • With respect to products that are found to be faulty or misrepresented by the manufacturer: all returns of this nature will abide by the manufacturer or importers returns policy. Both Baby Boom and suppliers reserve the right to test all items before any decision is made with regards to the return/exchange;
  • The item was not used for the intended purpose of the product;
  • Instructions of the product were not followed;
  • Products damaged due to negligence;
  • Products not in sealed, original, undamaged packaging-this includes items assembled;
  • All products which comprise foodstuffs, beverages, or other goods intended for everyday consumption, this includes but is not limited to all formula, juices, foods;
  • Where the products are personalized or made to the customer’s specifications or where products are manufactured for the customer;
  • Where the products are perishable or will expire rapidly;
  • Where the products by reason of their nature cannot be returned; this includes but is not limited to all items of a hygienic nature, underwear, breast pumps, cosmetics, potties, as well as safety products including but not limited to, car seats and all medication;
  • Any reading / Audio material sold;
  • Any “end of range” items;
  • Items tested and found to be in working order;
  • Christening clothes.

International Refunds

  1. Banking fees on International refunds varies and will not be covered by Baby Boom;
  2. All International refunds are subject to the price of the South African Rand (ZAR) and other exchange rates. This can affect the refund negatively;
  3. International refunds can take up to a month (30 days) to clear due to the different banking systems and international transfer delays.

In-store Purchases: Refund and Exchange Policy

If customers are for any reason dissatisfied with any item bought in store, you may return it to any Baby Boom store within 7 days of purchase for a full refund, replacement or exchange. The refund can only take place if the conditions of our refund and exchange policy have been fulfilled.

  1. The original till slip is required as no exchange or return will be granted without proof of purchase;
  2. No voucher will be exchanged for cash and no change will be issued from the voucher;
  3. Returned products must be in the original condition and in undamaged packaging;
  4. No refunds or exchanges will be made for a product that has been misused or purposely damaged;
  5. A faulty product will, where relevant, be subject to a technical assessment by a specialist before being repaired, replaced or refunded;
  6. Repairs may involve a courier cost that is for the customer’s account and will be quoted upfront;
  7. When returning a product for repair, please ensure that it is in a hygienic condition;
  8. Lay By cancellations may result in a contract cancellation fee being charged of 5% of the Lay By value;
  9. Exchanges will be done on the price the customer paid-unless there has been a national price decrease due to end of ranges, this will be handled on an individual basis via our customer service center and may result in a lower returns value.

In-store Purchases: Exclusions on Refund and Exchange Policy

  • Products that are found to be faulty or misrepresented by the manufacturer-all returns of this nature will abide by the manufacturer or importers returns policy. Both Baby Boom and suppliers reserve the right to test all items before any decision is made with regards to the return/exchange;
  • The item was not used for the intended purpose of the product;
  • Instructions of the product were not followed;
  • Products damaged due to negligence;
  • Products not in sealed, original, undamaged packaging-this includes items assembled;
  • All products which comprise foodstuffs, beverages, or other goods intended for everyday consumption, this includes but is not limited to all formula, juices, foods;
  • Where the products are personalized or made to the customer’s specifications; where products are manufactured for the customer;
  • Where the products are perishable or will expire rapidly;
  • Where the products by reason of their nature cannot be returned; this includes but is not limited to all items of a hygienic nature, underwear, breast pumps, cosmetics, potties, as well as safety products including but not limited to, car seats and all medication;
  • Any reading / Audio material sold;
  • Any “end of range” items;
  • Items tested and found to be in working order;
  • Christening clothes.

The Baby Boom returns policy is designed to ensure that our customers are assured that the products on our shelves are safe for all.

Customer service: 021 981 0467